News and Announcements
***COVID-19 Customer Support***
DLA Customers, please note that the recent COVID-19 pandemic has caused a larger than normal demand on Personal Protective Equipment to support worldwide, emergency efforts. However, DLA remains committed to supporting all of your requisitions in a timely manner. Please code your COVID-19 requisitions with the Joint Staff provided Project Code of 3AZ to identify your COVID-19 requests. DLA will use the Joint Material Priorities and Allocation Board (JMPAB) guidance to prioritize and release requisitions for Personal Protective Equipment with Hospitals, Emergency Units, Medical Units being considered first when sourcing these critical assets.
Thank you for your understanding and patience as we combat COVID-19 and DLA remains fully committed to supporting our Warfighters and Customers globally.
***COVID-19 Customer Support***
In support of COVID-19, there is potential that new NIINs may be loaded into FLIS and experience a time lag before they are seen in FedMall. Customers with MILSTRIP authority can use the MOES application within FedMall, WebReq, or the services system to place order as part of Order Fulfillment normal business practice.
***Clothing/Uniform Size Discrepancies***
Due to conflicting data sources, there may be a size discrepancy on product detail pages between the size displayed at the top and the size in Description: Segment M; Characteristics Data. The size in Description: Segment M is correct. Please verify with FedLog or Segment M for the correct size.
***Real-Time DLA NSN Pricing***
DLA (SoS=SMS) NSN prices are updated in real-time via EBS as of FedMall v20.1.2. The list price displayed in search results and shopping carts reflect the real-time price from EBS, which may temporarily differ from the Segment H price.
***Prohibited Telecommunications and Video Surveillance Equipment or Services***
Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. In accordance with FAR 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment the following companies and their subsidiaries fall under the above prohibition:
- Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities);
- Physical security surveillance of critical infrastructure and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities).
***Emergency Declaration for California Earthquakes***
An internal DLA Project Code "EQ1" has been established to support the California Earthquake effort. Project Code EQ1 is valid from 1-Jul-19 to 30-Jun-20.
***MarketPlace Expanded to Allow Additional Products***
The original phase of the FedMall MarketPlace was limited to Office Supplies North American Industry Classification System (NAICS) and has now been expanded to allow more NAICS to be offered. For additional information, please click "here".
Beginning on 4 May 2019, FedMall now requires Funds Verification on qualified Army orders placed through its Commerce application. Order History will have a new field called "Funds Verification Status". On orders placed before 4 May, status will display as "Pending". Please ignore this status as it is NA for orders placed before 4 May. Reference the Quick Start Guide - FedMall Funds Verification located on the FedMall Landing Page under Quick Start Guides for guidance.
***GSA managed FSCs***
FedMall currently contains a number of DLA contracts that include items in Federal Supply Classes (FSC) managed by GSA. DLA and GSA have jointly agreed to remove these FSCs and associated items from DLA FedMall contracts on a rolling basis beginning October 12, 2018. FSCs affected by this action are linked below. GSA currently provides support for these items through GSA managed supply schedules, many of which appear on FedMall. Removal of these items from DLA managed contracts should be transparent to DoD customers as similar items will be available on GSA managed contracts on FedMall. For additional information, please click here.
*** Enterprise Service Desk ***
For Access problems or Technical issues please contact the Enterprise Service Desk at:
- Toll Free: 1-855-352-0001
- DSN: (CONUS) 855-352-0001 (OCONUS) 94-855-352-0001
For Navigation, Ordering Assistance or Procedural issues please contact the Customer Interaction Center at:
- Toll Free: 1-877-352-2255 (1-877-DLA-CALL)
- DSN CONUS/OCONUS: 877-352-2255
- Email: firstname.lastname@example.org
***FedMall Town Hall***
Join the FedMall Town Hall
The FedMall Program Office is hosting quarterly town halls to review issues shoppers and suppliers may be experiencing.
Upcoming Town Halls: March 3, June 2, September 1
1300 ET for Users, 1400 ET for Suppliers
Dial-in: 1-301-909-7350, Conference ID: 35200912
We're listening -- please ask us your questions.***Suspended DODAAC Error***
During checkout, some customers are receiving an error stating that their DODAAC is suspended. We are working to get this error fixed. In the meantime, please use the following workaround.
***MILSTRIP Ordering Entry System (MOES)***
MOES Document ID DRA is producing errors. Please use the MRA tool when submitting receipts. This notice will be removed when DRA is working again.
Effective July 15, 2018, Federal Government customers SHALL NOT purchase KASPERSKY LAB hardware, software, or services developed by Kaspersky Lab or its related entities. Click here for additional information.
***Military Specification (MILSPEC) NSN Items***
FedMall Customers: There are commercial and MarketPlace items on FedMall that may not be equivalent to Military Specification (MILSPEC) NSN items. In order to ensure that customers are ordering MILSPEC NSNs, customers should only purchase items that have the associated MIL icon in addition to the Credit Card CC icon. DLA does not consider items that do not display the MIL icon to be a “commercial equivalent."
***JAVA Excel Error***
Customers are receiving a JAVA error when using DLA Orders: "Requisition/Customer Upload Capability". Please see below for workaround:
- 1) Go to "Requisition/Customer Return Inquiry"
- 2) Enter any requisition number
- 3) Click "Submit"
- 4) Go to "Requisition/Customer Upload Capability"
- 5) Enter your requisition numbers
- 6) Click "Submit"
- 7) Click "Export to Excel"
The key here is to complete a single requisition query (using the single requisition form, NOT the upload form) before using the upload form.***Release Notes FM 20.2.2
Click here to access the Release Notes for FM 20.2.2.***Attention: Avoid changing document/requisition numbers***
FedMall creates unique document/requisition numbers for each item; FedMall also allows the customer to change the document numbers during checkout. Customers are reminded that each line item must have a unique document number; duplicate document numbers will be rejected.
PLEASE NOTE: Changing the system generated Document Number may impact order processing. A document number must contain the requisitioning DODAAC, current 4 digit Julian date, and 4 digit control number. FedMall does not provide any error message if the user changes the format and it may be rejected by a downstream system.
When registering a GPC, you will be requested to provide your Contracting Office's DoDAAC/AAC. It is the first six alpha-numeric characters of all contract numbers awarded by that office (i.e. SPE8EZ-17-V-0001; the DoDAAC would be SPE8EZ). When registering, if you do not know the DoDAAC there will be a link to a list of DoDAACs by Service/Agency (except Navy, Air Force, and DLA). If you need further assistance please contact your Supervisor, Billing Official, or A/OPC.***SA-SOR REPORTS***
SASOR data source conducts data updates between 0600-0900 ET. It is recommended that SASOR reports be run outside this refresh window.Military Uniform Special Measurement Orders
Back Shirt Length has been added to special measurement shirts. Any questions on properly measuring for a specific garment should be directed to the Special Measurement/CAD office: TrpSptC&T-Patterns@dla.milAttention ROTC Customers
ROTC customers are reminded that they are not authorized to purchase boots where a Local Stock Number is listed. Please see the approved NSN's in Self HelpAttention State and Local Wildland Fire Protection Program Customers
State and Local Activity Address Code (AAC) Suspension. Effective January 1, 2016, state and local customers using the "12" series AAC to DLA equipment will see a cancellation code of "CQ" indicating the AAC is not an authorized user. To acquire an authorized AAC, please send an email containing your name, address, phone and AAC number to DLAWFPP@DLA.mil
While we continue to make updates, if you experience problems with order submissions within the Fed Mall system, Emergency orders to include "Credit Card Orders for Wildland Fire Protection customers (Federal and State and Local) will be supported by the DLA Customer Interaction Center (CIC).Zero Search Results
If you cannot find an item you are looking for, ensure that under "Select Store", FedMall is selected. Searching "Entire Site" only searches the store you are currently in. Services default to their service store ie Army Store, Air Force Store.
Getting Started as a Shopper
If this is your first time on FedMall, start with the About FedMall page for an overview. More details about the registration process are available from our Customer Registration Quick Start Guide.
Once you have registered, log on using the link in the upper right hand corner.
Getting Started as a Supplier
FedMall Suppliers now have their own dedicated Supplier Portal for managing their catalogs and viewing purchase orders. Visit the FedMall Supplier Portal for more information.
If your web browser says that the connection is untrusted or there is a problem connecting securely to the website, you will need to install the new CA Certificate. The necessary DOD certificates can be installed via InstallRoot or PKI CA Certificate Bundles both of which can be found at https://public.cyber.mil/pki-pke/pkipke-document-library/?_dl_facet_pkipke_type=tools under the "Trust Store" tab.